RMM — Remote Monitoring and Management
Monitor Windows and Linux servers and network devices, automate fixes with scripts and patching, and connect remotely through the outbound-only Xentrio Relay — in the same platform as your tickets, assets and reports.
Xentrio connects out from each site over standard HTTPS. There are no VPN tunnels to maintain and no firewall rules to open.
A small Windows service at each site bridges your network to Xentrio, with optional primary and standby pairs for high availability.
Install the agent on Windows servers with an MSI and on Linux with a one-line installer. Servers in any cloud the Relay can reach appear within a minute.
Turn on alert rules, schedule scripts and patch windows, and let Xentrio open tickets when something needs attention.
Monitoring, automation and remote access share the same tenants, assets and audit trail as Xentrio’s service desk, so an alert can become a ticket, a ticket can run a script, and the result shows up in your reports.
CPU, memory, disk and online status about every 60 seconds, plus Windows services and Linux systemd units you choose to watch.
SNMP polling for FortiGate, Cisco, pfSense and other devices, firewall session tracking, and NetFlow traffic analytics.
Server offline, high CPU, memory or disk, stopped services, and network or traffic thresholds — with in-app, email and Microsoft Teams notifications.
Any rule can open a ticket or incident automatically, so nothing waits for someone to notice an email.
A PowerShell and Bash library you can run on one server or many with live output, or schedule daily, weekly or monthly in your time zone.
Time-zone-aware patch windows, alerts muted during maintenance, post-patch scans and compliance reports for the whole fleet.
Deploy packages to servers, cached at each site’s Relay so they download once instead of once per server.
A browser SSH terminal and Xentrio RDP tunneled through the Relay, so SSH and RDP are never exposed to the internet.
Agents and network devices talk to the on-site Relay, and the Relay connects out to Xentrio over HTTPS. Remote terminal and desktop sessions travel through the same encrypted path.
Run a primary and a standby Relay at each site. If the primary goes quiet for three minutes, the standby takes over automatically.
Each customer is a fully isolated tenant with its own servers, alert rules and reports, while your technicians work across all of them from a single console.
From the first alert to the closed ticket to the compliance report, every step happens and is recorded in the same platform.
RMM (remote monitoring and management) software lets IT teams and MSPs watch the health of servers and network devices, get alerted when something goes wrong, and fix it remotely with scripts, patches and remote sessions. Xentrio includes RMM in the same platform as its service desk, asset inventory and reporting.
Windows and Linux servers through the Xentrio Agent, whether they run in Azure, AWS, GCP or on-premises, plus network devices such as FortiGate, Cisco and pfSense through SNMP, and network traffic through NetFlow.
No. The Xentrio Relay at each site only makes outbound HTTPS connections. Agents, network devices and remote terminal and desktop sessions all go through it, so there are no inbound ports to open and no VPN to maintain.
Yes. You can keep a library of PowerShell and Bash scripts, run them on one or many servers, and schedule them daily, weekly or monthly in your own time zone. Patch windows can run automatically, with alerts muted while servers are in maintenance.
Alerts appear in the Xentrio portal and can also be sent by email and to a Microsoft Teams channel. Any alert rule can open a ticket or incident automatically, so it lands in your team’s normal queue.
Both. MSPs get a fully isolated tenant for every client, managed from one console. Internal IT teams get monitoring, automation and remote access in the same platform as their service desk and reporting.
RMM watches and fixes devices: monitoring, alerts, scripts and patching. ITSM manages the work: tickets, incidents, problems, changes and SLAs. Xentrio does both in one platform, so an alert becomes a ticket and the fix is recorded against it.
Book a live demo and we’ll show you monitoring, alert rules, scripts and remote access working together with your tickets and reports.