MSP Software
Xentrio gives managed service providers RMM, a service desk, patching, mobile device management and security posture in one multi-tenant console — with every client fully isolated and no inbound ports to open at their sites.
Most MSPs run a separate tool for monitoring, another for tickets, another for patching, another for mobile devices and a few for security — each with its own logins, licenses and client setup.
Every new client means onboarding them into five or six products. Xentrio sets them up once, in one platform.
When alerts, tickets and assets live in different tools, nobody sees the whole picture. In Xentrio they share one data model.
Remote access tools and VPNs add attack surface at each client. The Xentrio Relay connects outbound only, with no inbound ports.
A guided onboarding wizard sets up the client as its own tenant, with branches, SLA tier and the Xentrio modules they use.
A small Windows service at the client’s site connects their servers and network devices to Xentrio over outbound HTTPS.
Roll out server and workstation agents, enroll mobile devices, and invite the client’s users to their portal by email.
Xentrio was designed for MSPs from day one, so client separation, roles and per-client settings are part of the platform, not an add-on.
Every client is a fully isolated tenant, with data scoped at every layer and a company picker for your own staff.
Model clients with several locations as branches that inherit their settings, and link companies that need to share data.
Twelve built-in roles from technician to client viewer, plus custom roles each client can map to their own team.
Clients submit tickets, request services from the catalog and read shared knowledge articles in their own portal.
Each client has its own SLA policy and service tier, with escalation before breaches and SLA reporting per client.
Turn on only the modules each client uses, from tickets and assets to monitoring, identity security and automation.
155 identity checks across Entra ID and Active Directory, CVE exposure and a server security baseline, scored for every client.
Uptime and SLA, patch compliance, security posture and software asset reports you can export to PDF, Excel or CSV.
Server and network monitoring, alert rules, scripts and secure remote access with no inbound ports.
Explore RMM →ITIL-aligned tickets, incidents, problems, changes, SLAs, service catalog and knowledge base.
Explore ITSM →Tag-based patch windows for Windows and Linux, third-party app updates and compliance reports.
Explore patch management →Android, iPhone, iPad, Mac and Windows devices, with Android Enterprise and Apple Business Manager enrollment.
Explore MDM →The Relay at each client site only connects outbound over HTTPS, and remote sessions travel through it, so nothing is exposed to the internet.
Client data never mixes, access follows least privilege, and every action is logged.
MSP software is the set of tools a managed service provider uses to monitor, support and secure many client environments. Xentrio brings RMM, a service desk, patching, mobile device management and security posture into one multi-tenant platform.
Yes. Every client is a fully isolated tenant, and all data is scoped to its company at every layer. Your staff can switch between clients, while client users only ever see their own company.
Yes. Client users are invited by email and can submit tickets, request services from the catalog, and read knowledge articles you share with them, with only the access their role allows.
Yes. A client can have branches that inherit its settings, each managed separately, and companies can be linked when they need to share data.
Xentrio covers remote monitoring and management, ticketing and ITSM, patch management, mobile device management, identity and vulnerability assessment, remote access and reporting, so many MSPs can consolidate several separate tools into one platform.
No. The Xentrio Relay at each site only makes outbound HTTPS connections, and remote terminal and desktop sessions go through it, so there are no inbound ports to open and no VPN to maintain.
No. Internal IT teams use the same platform to run a single organization, with the same monitoring, service desk, patching and security tools.
Book a live demo and we’ll show you client onboarding, multi-tenant monitoring, the service desk and per-client reporting in one console.